Utility
Financial Services Industry Solutions
Case Study - Retail Chain Stores
Reduce Turn around time, increase efficiency
Challenges
- A leading Retail Chain Stores required support to help their vendors and wanted an end to end finance and accounting solution
- They needed a solution to process payments timely for their B2B operations and reduce delays due to want of additional information.
Solution
- With our 40+ years of Customer Satisfaction experience, we were quickly able to understand and recommended Voice Helpdesk to allow access to Vendors thru calls / emails inquiring about the payment status and account payable related queries
- Recruited and trained the staff to guide the vendors, validate invoices received and respond to queries in a timely manner & maintain a TAT of 24 hours.
- Clearing mailroom and tax exceptions by reaching out to the vendors to as per the requirements.
Benefits
- Showcased the capability of having the First call resolution to ensure maximum efficiency
- Timely responses to Email with a TAT of 24 hours increased satisfaction level
- Reduced delays in processing of invoice by following up timely with the responsible parties.
