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Insurance Industry Services

Contact Center

First Party Extended Client Team

  • Experienced staff of claims and insurance specialists
  • Acts as extension of our client's business
Debt Collection

Workforce Management

  • Removes guesswork from contact center planning
  • Personnel data management
  • Schedule development
  • Contract and collector forecasting
  • Shift optimization
Debt Collection

ACD/IVR Dialing Technology

  • Automatic Call Distribution technology for rules-based call routing
  • Integrated Voice Response functionality allows intelligent routing
Debt Collection

Inbound Customer Service & Claims Specialists

  • Employ key customer service agents
  • Scalable capacity planning
Debt Collection

Data Breach Assistance

  • Scalable contact center based on requirement
  • Communication capabilities in 100 languages
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