ICRM
ICRM Solution: iCRM TM
Rule14 iCRM is an automated sotlution expert that utilizes state-of-the-art machine learning and natural language processing to answer customer questions and address customer issues, without human intervention.
What this means to you?
Your customers get issues and questions resolved faster with minimal cost to you.
Today
Locate the Vision Center link
Enter ZIP code to get local Vision Center telephone
Call # to schedule appointment
With iCRM
Email iCRM to schedule appointment
Recceive appointment conversation
Bottom Line
- Make sure your customers get what they need, faster.
- Reduces headcount and call routing costs.
- Handles requests and delivers outputs in any native language.
The iCRM TM Solution
iCRM is a platform that understands freeform text inputs from customers to intelligently handle customer
inquiries and issues using mail, SMS, Virtual Agent, and more
-
Enhances the customer experience by providing fast, automated, relevant outcomes to customer queries and concerns
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Reduces headcount and call routing costs
-
Handles requests and delivers outputs in any native language
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Uses existing user profile information to enhance intelligence in outcomes
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Can help change customer behavior from going to the website as a first step, to contacting iCRM first, cutting down on the chance that a live representative would need to intervene
What Else Can iCRM TM Do?
Enhance the customer experience by providing fast, automated, relevant outcomes to customer queries and concerns
Uses existing user profile information to enhance intelligence in outcomes
iCRM TM receive
Alex purchases several items from Walmart.com Vision Center. He would like to know where his order is:
Currently, Alex can either:
Call in — Lots of calls, long wait times
OR
Submit a form through Walmart.com — Alex must Find the right category, then wait for a response
With iCRM, Alex can:
Send one email, in freeform text for any subject, and get Back answers in near real-time
OR
Schedule a call with a representative ONLY if iCRM can't Find a good answer
OR
Click-to-call a representative if it's an urgent issue
